All consultations are by appointment only. Appointments can be made in person, by telephone or online. You will be offered the next available appointment where feasible. Please note that all calls incoming and outgoing from the practice may be recorded for quality and safety purposes.
Availability of routine medical appointments varies with demand, particularly when specifying a particular doctor. All doctors can be consulted about any problem that lies within the practice remit. For a specific problem you may be asked to see a particular doctor after the initial consultation. If the appointment is for more than one problem please ensure that you inform the receptionist at the time of booking to allow sufficient time for consultation.
Delays often arise due to emergencies or other unforeseen problems, so please try to be patient.
We do not operate an on the day routine appointment system. All on the day requests should be for acute need. They will be dealt with by our Duty GP who will call you back at the earliest opportunity to discuss the matter with you and resolve the problem where possible.Alternatively, they may decide that they need to see you and ask you to come in at the next available opportunity. We ask that patients ring by 1030hrs so that the GP’s can manage their workload for the day effectively and deal with yours and fellow patients concerns in a timely manner.
Our receptionists ease your day-to-day contact with the clinical team and are trained to deal with your personal details in a sympathetic and confidential manner. They are required to pass on sufficient information for the doctors to judge how we can best meet your needs, particularly where you think your problem needs urgent attention, so please give the information they request.
If possible please try to telephone reception before 10:30am if you require a home visit.
A doctor will phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Pannal and Spofforth Surgeries
Appointments are available at our Pannal and Spofforth surgeries:
Pannal Surgery – 37 Station Road Pannal HG3 1JN
Monday to Friday from 09:00 – 12:00
Spofforth Surgery – The Memorial Hall 27 Castle Street Spofforth HG3 1AP
Monday and Friday 16:00 – 17:30 by appointment only
Wednesday 10:30 – 12:00 by appointment only
Clinics and doctors may change due to holiday/sickness or other commitments.
Due to lone working only Doctors Banks, Rider and Shacklock provide clinics at Spofforth. If you require a female GP or require a chaperone you will need to book a appointment at our Leeds Road Surgery ideally. Nurse appointments are also not available at Spofforth.