It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.
Prescriptions will be available for collection from the practice a minimum of two full working days after receipt of the request. This may take a little longer if you are overdue a medication review. Please allow extra time for weekends and Bank Holidays. Please be aware the surgery DOES NOT take medication requests over the phone.
We are a dispensing practice, which means that if you live in a rural are outside the Harrogate and Pannal Parrish Boundaries and more than 1 mile from the nearest pharmacy you can get your prescribed medicines from the dispensary here at the practice if you wish to do so. We currently have around 2,500 patients who are eligible to use this service which provides an essential service to our more rural communities.
If you live less than 1 mile from the nearest pharmacy the rules do not allow us to dispense your medicines and you will have to get your medicines from a chemist. There are various chemists both locally and online.
Your Repeat Medication
If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription.The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing.
If you forget to request a repeat prescription
If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP.
If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.
You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.
If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.
Help with NHS Costs
If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.
How to order your medication
Repeat prescriptions can be ordered in the following ways:
- Online/App ordering – Recommended (ask in your GP surgery today) – NHS App or SystemOnline
- In person at the surgery (using the tear off slip on the right hand side of the previous prescription)
- Via letter / post (using the white tear off slip on the right hand side of the previous prescription).
*If you or a family member finding ordering medication difficult please speak to your pharmacy who may be able to assist. Alternatively speak to our receptionists who may be able to assist you further
Please be aware the surgery DOES NOT take medication requests over the phone. You may request your medications through SystemOnline, via your local nominated pharmacy, in person at reception or by posting your repeat slip to us.
Prescriptions will be available for collection from the practice a minimum of two days after receipt of the request. This may take a little longer if you are overdue a medication review.
You will be reminded when a medication review is due by a message on your re-order sheet or an invite by SMS, Email or letter. If you fail to make an appointment you may be refused medication or only be issued with a limited supply of medication until you have seen the GP or nurse. Please ensure that you ask your pharmacist for this information.
We have tried to develop a system which is above all SAFE for our patients as mistakes can be potentially life threatening. We therefore ask patients to allow us enough time to check the requests carefully to ensure that there are no errors.
The practice operates a 28 day prescribing policy and the reason for this is contained in our policy document shown below.
The practice will also not provide prescriptions for patients whilst residing abroad. This includes those on extended holidays abroad or working abroad. Patients must be residing in this country for a prescription to be provided.
The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
Non-repeat items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.
Hospital and Community Requests
When you are discharged from Hospital you should normally receive seven days supply of medication.
On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.
Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request.