It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.
Prescriptions will be available for collection from the practice a minimum of two full working days after receipt of the request. This may take a little longer if you are overdue a medication review. Please allow extra time for weekends and Bank Holidays. Please be aware the surgery DOES NOT take medication requests over the phone.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
All consultations are by appointment only. Appointments can be made in person, by telephone or online. You will be offered the next available appointment where feasible. Please note that all calls incoming and outgoing from the practice may be recorded for quality and safety purposes.
Availability of routine medical appointments varies with demand, particularly when specifying a particular doctor. All doctors can be consulted about any problem that lies within the practice remit. For a specific problem you may be asked to see a particular doctor after the initial consultation. If the appointment is for more than one problem please ensure that you inform the receptionist at the time of booking to allow sufficient time for consultation.
Delays often arise due to emergencies or other unforeseen problems, so please try to be patient.
- We request that you arrive on time for your appointment
- Patients arriving more than 10 minutes late for appointments will not be seen and requested to re-arrange the appointment
- Whilst doctors and nurses will do their utmost to ensure patients do not have to wait too long, it is regretted that on occasions appointments may be delayed due to unforeseen circumstances
- Please advise the surgery as soon as practicably possible if you are unable to attend appointments
- Please inform the surgery if you move address or change phone numbers at the earliest opportunity
- Patients will be offered a health check on joining the practice and will have appropriate drugs and medicines prescribed
- Patients will be referred for a specialist or second opinion if they and the GP agree
- Patients have a right to view their medical records, subject to legislation and to know that those working for the NHS are under legal obligation to keep contents confidential
- Patients who have children are responsible for their behaviour and safety and must ensure they do not cause anxiety to other patients waiting to be seen.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you will not be seen and requested to re-arrange the appointment.
We do not operate an on the day routine appointment system. All on the day requests should be for acute need. They will be dealt with by our Duty GP who will call you back at the earliest opportunity to discuss the matter with you and resolve the problem where possible. Alternatively, they may decide that they need to see you and ask you to come in at the next available opportunity. We ask that patients ring by10:30hrs so that the GP’s can manage their workload for the day effectively and deal with yours and fellow patients concerns in a timely manner.
Our receptionists ease your day-to-day contact with the clinical team and are trained to deal with your personal details in a sympathetic and confidential manner. They are required to pass on sufficient information for the doctors to judge how we can best meet your needs, particularly where you think your problem needs urgent attention, so please give the information they request.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.