Appointments

All consultations are by appointment only. Appointments can be made in person, by telephone or online. You will be offered the next available appointment where feasible.

Availability of routine medical appointments varies with demand, particularly when specifying a particular doctor. All doctors can be consulted about any problem that lies within the practice remit. For a specific problem you may be asked to see a particular doctor after the initial consultation. If the appointment is for more than one problem please ensure that you inform the receptionist at the time of booking to allow sufficient time for consultation.

Delays often arise due to emergencies or other unforeseen problems, so please try to be patient.

Urgent Appointments

A limited number of appointments are available daily for urgent medical problems. Please ring the appointments line before 1030hrs to arrange an appointment. You must be prepared to wait longer than usual and may have to see a different doctor than routinely.

Reception

Our receptionists ease your day-to-day contact with the clinical team and are trained to deal with your personal details in a sympathetic and confidential manner. They have to pass on sufficient information for the doctors to judge how we can best meet your needs, particularly where you think your problem needs urgent attention, so please give the information they request.

Home Visits

If possible please try to telephone reception before 10:30am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Disabled Access

The Leeds Road surgery has two designated disabled parking spaces near the main entrance of the building. There is ramped access to the building for wheelchairs and a disabled WC is provided on the ground floor.

Our Pannal surgery does not have any designated disabled parking but the ground floor is wheelchair accessible and also has a disabled WC.

If access proves difficult to any of our patients we would be happy to consider any suggestions for improvement.

Telephone Advice

If you wish to speak to the doctor for urgent advice, please ring before 10:30am and the receptionist will pass your details onto the doctor who will ring you as soon as possible.

It is essential that you give a reliable number and that you are available to take the call.

If the doctor cannot get through the attempt will be abandoned and the details recorded on your medical record. We will not make repeated attempts, as time available for consultations is limited.