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Would you recommend our GP surgery?

The Friends and Family Test

From 1 December, if you visit our GP surgery you will be asked about whether or not you would recommend our surgery to your family and friends, if they need similar treatment or care.

Your response is anonymous and you will be able to post the postcard in a ballot box in our GP practice reception on your way out of the surgery you will also be able to complete the questionaire online.

http://fft.mysurgeryintranet.co.uk/surveys/209/take-our-survey

Results from the Family and Friends Test will be submitted to NHS England monthly and publicised nationally. We will also publish the results within the practice on a monthly basis.

The information will give our GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements and improve the experience for our patients.

The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily

Appointments

steth_pills_diaryAll consultations are by appointment only. Appointments can be made in person, by telephone or online. You will be offered the next available appointment where feasible. Please note that all calls incoming and outgoing from the practice may be recorded for quality and safety purposes.

Availability of routine medical appointments varies with demand, particularly when specifying a particular doctor. All doctors can be consulted about any problem that lies within the practice remit. For a specific problem you may be asked to see a particular doctor after the initial consultation. If the appointment is for more than one problem please ensure that you inform the receptionist at the time of booking to allow sufficient time for consultation.

Delays often arise due to emergencies or other unforeseen problems, so please try to be patient.

Urgent Appointments

We do not operate an on the day routine appointment system. All on the day requests should be for acute need. They will be dealt with by our Duty GP who will call you back at the earliest opportunity to discuss the matter with you and resolve the problem where possible.Alternatively, they may decide that they need to see you and ask you to come in at the next available opportunity. We ask that patients ring by 1030hrs so that the GP's can manage their workload for the day effectively and deal with yours and fellow patients concerns in a timely manner.

Our receptionists ease your day-to-day contact with the clinical team and are trained to deal with your personal details in a sympathetic and confidential manner. They are required to pass on sufficient information for the doctors to judge how we can best meet your needs, particularly where you think your problem needs urgent attention, so please give the information they request.

 
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