All consultations are by appointment only. Appointments can be made in person, by telephone or online. You will be offered the next available appointment where feasible. Please note that all calls incoming and outgoing from the practice may be recorded for quality and safety purposes.
Availability of routine medical appointments varies with demand, particularly when specifying a particular doctor. All doctors can be consulted about any problem that lies within the practice remit. For a specific problem you may be asked to see a particular doctor after the initial consultation. If the appointment is for more than one problem please ensure that you inform the receptionist at the time of booking to allow sufficient time for consultation.
Delays often arise due to emergencies or other unforeseen problems, so please try to be patient.
We do not operate an on the day routine appointment system. All on the day requests should be for acute need. They will be dealt with by our Duty GP who will call you back at the earliest opportunity to discuss the matter with you and resolve the problem where possible.Alternatively, they may decide that they need to see you and ask you to come in at the next available opportunity. We ask that patients ring by 1030hrs so that the GP's can manage their workload for the day effectively and deal with yours and fellow patients concerns in a timely manner.
Our receptionists ease your day-to-day contact with the clinical team and are trained to deal with your personal details in a sympathetic and confidential manner. They are required to pass on sufficient information for the doctors to judge how we can best meet your needs, particularly where you think your problem needs urgent attention, so please give the information they request.