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Would you recommend our GP surgery?

The Friends and Family Test

From 1 December, if you visit our GP surgery you will be asked about whether or not you would recommend our surgery to your family and friends, if they need similar treatment or care.

Your response is anonymous and you will be able to post the postcard in a ballot box in our GP practice reception on your way out of the surgery you will also be able to complete the questionaire online.

http://fft.mysurgeryintranet.co.uk/surveys/209/take-our-survey

Results from the Family and Friends Test will be submitted to NHS England monthly and publicised nationally. We will also publish the results within the practice on a monthly basis.

The information will give our GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements and improve the experience for our patients.

The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily

The practice will be closed for training on the following dates:

Thursday 12th February 2015 from 1300 - 1800hrs (Extended Hours clinic will continue from 1800 - 2100 hrs)

Tuesday 16th June 2015 from 1300 - 1800hrs

Wednesday 14th October 2015 from 1300 - 1800hrs

Thursday 11th February 2016 from 1300 - 1800hrs (Extended hours clinic will continue from 1800 - 2100hrs)

 

Message from HaRD CCG


Dr Rob Penman, Urgent Care and Prescribing Lead for the CCG said:
“Local services are currently experiencing an unprecedented level of demand. As a local community we need to do all we can to ensure that emergency services are available for those who really need them. We can all do our bit by thinking carefully about which service to use should we need medical advice or treatment. Simple self-care measures are often sufficient to alleviate symptoms and if you need further advice then consider asking your local pharmacist or contacting NHS 111 when your GP practice is closed.

 

 Rate our Services

Please complete our Family and Friends Test here http://fft.mysurgeryintranet.co.uk/surveys/209/take-our-survey

Access to your Health Record

You can now view a summary of your record online using your SystmOnline account. You can also use the same account to order repeat prescriptions and book appointments with doctors. If you would like to register for SystmOnline, please speak to a receptionist. If you are already registered, ask a receptionist to add this new service to your account.

 

 

(Site updated 22/01/2015)
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