Christmas and New Year
The practice will be closed for routine matters from 1600hrs on Wednesday 24th December until 0830hrs on Monday 29th December and 1600hrs on the 31st December until 0830hrs on the 2nd January.
****Please ensure you have sufficient medication to last the holiday period****
FOR GENERAL HEALTH ADVICE PLEASE CONTACT YOUR LOCAL PHARMACIST OR 111
ONLY IN EMERGENCIES CALL 999
Would you recommend our GP surgery?
The Friends and Family Test
From 1 December, if you visit our GP surgery you will be asked about whether or not you would recommend our surgery to your family and friends, if they need similar treatment or care.
All GP's surgery nationally are implementing this as a quick and simple way of collecting patient feedback to improve services in accordance with direction for NHS England.
When you visit our GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:
“How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?”
You will be asked to choose one of six options, ranging from 'extremely likely' to 'extremely unlikely'.
You will also be invited to tell us: Why you chose this response?
Your response is anonymous and you will be able to post the postcard in a ballot box in our GP practice reception on your way out of the surgery you will also be able to complete the questionaire online.
If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.
Results from the Family and Friends Test will be submitted to NHS England monthly and publicised nationally. We will also publish the results within the practice on a monthly basis.
The information will give our GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements and improve the experience for our patients.
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily
(Site updated 18/12/2014)